Term Of Service Level Agreement
There`s a simple reason why service level agreements aren`t included in a standard employment contract for most service providers. Changes to a treaty that has already been signed can be a costly affair. Not to mention time. A contract is designed for a period of one year or more, while SSAs are designed to be regularly reviewed based on the type of service and requirements listed below. The treaty can then simply refer to the agreed AA while remaining legally binding. That`s why measurability is important. Quantifiable measures are clear and specific and can be divided into targets that constitute preferred power and minimum values that show acceptable performance.